Building a Telecom Customer Support agent

Intro

We breakdown T-mobile's customer support agent to give it better complex query capabilities. We cover a variety of topics. Including:

  • How we design for ambiguity
  • Check if a clarifying question is needed
  • Incorporate RAG
  • Creating a follow-up question
  • Prompt engineering process
  • Encountering latency issues
  • Integrating with interfaces
  • Calling the KB via chunks
  • GDPR regulations and server location
  • Caching computed responses

Video

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